F.A.Q's

HOW DO I LOG INTO MY ACCOUNT?

  1. Visit manager.lifebiblestudy.com.
  2. Enter your Username which is your email address
  3. Enter your password which is password for the first time you log in
  4. Click Log in
  5. You will be prompted to change your password to something that is personal, at least 3 characters, and not the word password
  6. Once your password is changed, you can enter the Bible Study Manager

WHAT DO I DO IF I FORGOT MY PASSWORD?

  1. Click Request New Password on the login page
  2. Enter the email address that functions as your username
  3. The system will email a generated password to that address immediately
  4. Copy and paste the randomly generated password into the password box (Note: the passwords are case sensitive)
  5. Once you are logged in, you can click Change Password to reset it to your personal password

HOW CAN I CHANGE MY PASSWORD?

  1. You must be logged into your account
  2. Click Change Password at the top of your page in Bible Study Manager
  3. Type in and confirm the new password you want to use
  4. Click Submit

WHAT DO I DO IF I AM NOT SURE WHICH EMAIL ADDRESS IS MY USERNAME?

If you are a teacher, please contact your administrator to find out what email address they have listed for you.

If you’re an administrator, please contact us by phone at 877.265.1605 or by email at
info@lifebiblestudy.com (please allow up to 24 hours for a response to emails).

HOW CAN I UPDATE OR CHANGE MY USERNAME?

If you are a teacher, please contact your administrator with your updated information so they can change it for you.

If you’re an administrator, please contact us by phone at 877.265.1605 or by email at
info@lifebiblestudy.com (please allow up to 24 hours for a response to emails) with your old and new email address.

I KEEP GETTING AN ERROR THAT SAYS, “LOGIN FAILED. CHECK YOUR USERNAME AND PASSWORD.”

Sometimes this is a random error with the system that we can quickly fix. Before calling us, please make sure that:

  • You do not have caps lock on. The username and password are case sensitive
  • You are typing in the full email address – ex: me@lifebiblestudy.com
  • You are using the correct email address
  • You do not have the auto-fill feature activated on your web browser to remember your login information. Try manually typing it in.

Please contact tech support if you have checked these things and still cannot login

I KEEP GETTING AN ERROR WHEN I TRY TO SEND AN EMAIL THAT SAYS, “YOU HAVE BEEN LOGGED OUT.”

The Bible Study Manager will “log out’ a user after 20 minutes of inactivity. Composing an email does not register as activity until you hit the “Send Email” button. We recommend you compose emails in a program like Word or Notepad and then “paste” the text into the email body area and hit ‘Send’.

WHEN I LOG IN THE CALENDAR SAYS THAT IS NOT READY TO BE VIEWED.

You have to set a start date for the volume to tell the system how to plan your lessons. If you are an administrator you can log in, go to Manage Calendar, select the volume and enter the date. If you are a teacher, you need to contact the administrator for your account and ask them to set the start date.

I PLACED MY ORDER FOR THE CURRICULUM (ONLINE OR BY PHONE) BUT HAVE NOT RECEIVED ANY EMAILS FROM YOU.

There are typically 2 reasons that explain why you have not heard from us.

  1. Your account is in line to be set up.
  2. We sent your instructions but they got stuck in your spam folder.